Whether you are a career professional or an entrepreneur, you must work with people to achieve your goals. Many factors work together to help you build, maintain, and deepen professional relationships for long-term career growth and entrepreneurial success.
While getting along with and relying on others is necessary for long-term growth and success, it can be challenging at times. Coworkers, colleagues, and clients can drive you crazy. People don’t respond promptly to your emails or phone calls, they miss deadlines and make mistakes that affect you, and some are just plain negative and annoying. Whatever happens, it is paramount that you maintain professionalism at all times—one slip can doom your career or business.
Building, cultivating, and maintaining professional relationships is essential for:
· Getting support for your ideas and recommendations.
· Adding richness, meaning, and purpose to your work and life.
· Forming mutually beneficial interactions.
· Gaining and sharing information and knowledge.
· Finding assistance and advice, when needed.
· Building the trust of others.
· Growing and expanding your expertise and experiences.
This book will cover what goes into forming and cultivating professional relationships, strengthening your relationships skills, identifying and avoiding pitfalls that can trip you up, and bouncing back after a misstep.
You can work through the book from beginning to end or jump in wherever you need help now. I recommend that you complete the exercises in the book to get the maximum value from the activities.
Table of Contents
The Basics of Professional Relationships
Social Skills Can Make or Break Your Relationships
Perception Is Reality
Characteristics of Effective Professional Relationships
Relationships Start with Civility
Business Etiquette Is Still Relevant
Understand and Respect Business Etiquette—Quiz
What It Takes to Build Trust
Networking Propels Your Business Success
Become a Politically Savvy Professional to Get Things Done
Communicate Like a Professional
What Kind of Communicator Are You?
Body Language, Gestures, and Facial Expressions
Listen with Curiosity and Respect
How to Build Rapport
5 Ways to Present Your Ideas with Conviction
Disagree Without Being Disagreeable
Tell People You’re Good Without Bragging
How to Handle Nervous Chatter
How to Have Difficult Conversations
Professional Relationships Require Emotional Intelligence
How to Work with People You Don’t Like
How to Protect Yourself from Pushy, Relentless People
Jumping to Conclusions Can End a Relationship before It Begins
Is Always/Never Thinking Crushing Your Relationships?
When Negative Feedback Punches You in the Gut, Don’t Punch Back
When Your Temper Is Too Hot to Handle
How to Apologize and Mean It